State Farm® Insurance Agent Amber Word

"Fast and Excellent service from Tangela, quickly adding new car to auto policy"

"Super Duper Clean Talk! Nothing left behind! I'm SOLD! When renewal comes up, I'm going to sign up for a year! They dig Deep to find!"

"Tangela K is the best! 🕺"

"Angels was really polite even when she had to explain several times. She did a great job helping me and answering my questions"

"I dealt with Tangela on a quote for a new motorcycle while sitting at the dealership. Let me tell you, she was GREAT! I enjoyed her service and, of course, the quote! Thank you for your service!!"

"I had a horrible experience with Amber Word, State Farm! I called on 2-24 at 9:14am and was lied to by an agent about coverage for my condo which ended up costing me thousands of dollars, i have been a customer for over 3 years and depended on them for knowledge and truthful information which they neglected to do! I reached out to Amber Word and she lied to me and said there was no record of my call that anyone from her office talked to me and I sent her a screenshot and let her know I have blink cameras as well since I was talking on speakerphone. The same thing happened to my neighbor. She was lied to about coverage as well months before me and the Mount Dora State Farm is aware of Amber Word’s State Farm misinforming people about coverage. When I told Amber Word what happened a couple weeks ago she said she would investigate and call me back, which she neglected to do! I had to call and follow up with her and again she lied and said there was no evidence that anyone from her office talked to me and then I emailed her a screenshot and she ignored that. She also stated that everyone has to input information in the computer when they talk to people, and she said they have no record of that which she’s either lying to me or her agent didn’t do what she was supposed to do. Amber also said that it was a quick phone call and it was a nine minute conversation so that’s a lie as well. I let her know she looked at my policy and my address and she still gave me incorrect information that cost me thousands of dollars! I just want to let people know about my experience since I ended up repiping my entire house because her agent said they couldn’t write a condo policy for my new buyer, which was a lie. I thought after three years of being a client with them they would be honest this has been catastrophic and cost me $$$ because of their incompetence! I needed assistance and they failed me! It's essential that agents provide accurate and honest information to their clients. I hope they take this feedback seriously to improve future interactions. The lack of integrity is concerning and I will be filing complaints with multiple agencies."

"Tangela Kenon was very helpful and professional in helping with my insurance request! I greatly appreciate the kindness and support she showed me!"

"Tammy is the best. We enjoyed doing business with her."

"Tagella, thank you for the excellent service today. We need more beautiful ladies like you in the world. Was a a pleasure talking to you. Thank you again and God bless....."

"Wonderful staff, everyone is very knowledgeable. Lisa took the time to dive into our commercial and personal policies to see where improvements could be made and money could be saved. She is a pleasure to work with :)"

"I had the experience of dealing with Tangela when I first called. I was trying to find ways to lower my premium. Tangela was pleasant, knowledgeable and helpful. She sent me a quote the same day as promised. I want to emphasize that she knows her job and was able to answer all my questions."